Nov 06, 2025

Piece by Piece: Building the foundations for in-house success

Kathleen Scott RGD, Bruce Power

About this video

Description

After years of speaking with in-house creatives, Kathleen hears the same questions over and over again: “How do I deal with the client who always has last minute requests?" "How do I get buy-in from management to take creative risks?" "How do I demonstrate the value of creative work?” Designers working in-house across every industry struggle with the same challenges, however, oftentimes the solutions are not what you think, and, more often than not, the solutions are connected. Join Kathleen as she outlines the processes and strategies you can implement to build a solid foundation for in-house success.

She’ll cover five areas that in-house designers can examine within their own organizations and provide practical tips and ideas, leaving you with tangible takeaways related to:

- Processes (intake forms, sharing your work with other team members)

- Technology (project management systems, time tracking, digital asset management)

- Client Management (finding design champions, coaching, using the right language)

- Employee Development (types of traning, identifying gaps)

- Internal Promotion (telling your own story, reporting, external awards programs)

Kathleen Scott RGD

Bruce Power

Kathleen is an award-winning graphic designer who brings creative solutions to corporate communications. For over a decade, she has been Creative Strategy Team Lead at Bruce Power where they deliver all things design, including a complete rebrand for the company in 2019. In 2017, they were honoured to be the design partner for RGD’s In-House Design Awards. She often moderates webinars and leads initiatives that support in-house designers.