Nov 07, 2019

Lessons from the Battlefield: The Life of a Changemaker with Maria Giudice

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Description

Chief Experience Officers are increasing presences at the C-Suite where ;customer experience is considered in all areas of operation. Experience design has become one of the great differentiators in businesses today, and as these designers and design leaders are being hired, the company itself must transform its culture, its systems and operations in order for these new leaders to thrive. This talk shares stories of real-world design leaders' successes as well as challenges they've encountered along the way. Attendees learn about the importance of executive sponsorship, how to break the silos, ruthless prioritization and importance of small wins.