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May 02, 2018

How to Change Your UX Without Inciting Revolution by Krys Blackwood

Krys Blackwood on stage at DesignThinkers 2018 in Vancouver

About this video


If you're doing it right, you're getting feedback and input from users all the time. However, you've probably noticed that every time you change your interface you make someone angry – sometimes a lot of someones. However, you can't leave your application stagnant forever – you need to be improving it to remain competitive and provide increasing value. So how can you improve things and win new customers, without losing all the people who got you where you are today? A lead designer from NASA Jet Propulsion Laboratory will share techniques from Silicon Valley best companies and psychological principles to teach you how to bring change to the masses, without bringing the masses to revolt.

About Krys Blackwood, Senior Lead User Experience Designer at NASA Jet Propulsion Laboratory
Krys has been designing interfaces for 22 years. Most of her career was spent in the Silicon Valley, designing e-commerce experiences for companies ranging from startups to Fortune 500 corporations. She is both a researcher and a designer and specializes in helping companies adopt a user centered approach. She now designing the future of mission operations with the Human Centered Design team for NASA Jet Propulsion Laboratory in Pasadena, CA. Krys fights for the user.