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MyTI Dashboard Redesign

by Matthew Richmond RGD

“I remember RGD visiting my college over 20 years ago to talk about advocating for designers as professionals. That message stayed with me throughout my career. Becoming an RGD Certified Member was an opportunity to reflect on my design process and communicate the research, strategy, and decisions behind my work. Today, as AI continues to transform our industry, I believe it's more important than ever for designers to come together and advocate for the value we bring.”
Matt Richmond RGD
Context (Describe the user problem, project goals and objectives.)

The old dashboard was cluttered and overwhelming. Users often had to search through multiple sections, leading to wasted time and frustration.

Users struggled with navigation and efficiency, often spending unnecessary time locating frequently used features. The lack of a clear information hierarchy made it difficult to complete common account management tasks.

Process (Outline your design process, including user research, personas, journey maps and usability testing.)

Conducted usability tests to identify pain points in navigation and personalization. Through direct feedback, users expressed frustration over the dashboard's complexity and difficulty in accessing key account details.

Improved layout, clear sections, and personalization features to enhance usability. Based on research findings, we refined the dashboard structure to prioritize the most-used features and reduce unnecessary steps.

Validated design changes with user feedback to ensure usability improvements. Iterative adjustments helped fine-tune navigation, leading to a more user-friendly experience.

Solution (Detail the deliverables (e.g., wireframes, prototypes or final designs) and their alignment with project goals. Include metrics or qualitative evidence of the impact (e.g., task completion rates, accessibility improvements).

Organized key actions for quick access, reducing the time spent searching for critical account information. A cleaner layout helped users complete tasks faster with minimal confusion.

Prioritized the layout to make it more relevant to their workflow. This improved overall satisfaction by catering to different user needs.

Standardized UI elements and labels enhanced usability, making it easier to scan and understand dashboard content. Consistent design patterns created a more cohesive and predictable experience.

Impact:

  • Users found the dashboard easier to navigate and locate information.
  • Increased efficiency in managing orders and account settings.
  • Stronger alignment with the company’s design system for consistency.