Account Manager

Jacknife needs you – a sharp Account Manager to join our growing team. You’re a strategic thinker who loves to lead but also knows how to get your hands dirty. Reporting to the Director of Operations, you will lead multiple accounts through planning, creative development and execution. You will work closely with a diverse and talented group of strategists, creatives and external partners to deliver top-notch creativity. You will build and foster all client relationships with growth in mind; you’re the client’s go-to person. You understand that Jacknife is design-led and a leader in the business of creativity. You’ll tap into your IQ and EQ to deliver optimal experiences for our team, clients and partners. The right fit is important to us. You have that down-to-earth type of personality that gels with our creative team and connects with clients. We are fun to work with, and so are you. You’re confident, organized and an excellent communicator.

Roles & responsibilities

• Key account service leader and day-to-day liaison on assigned client accounts.
• Building robust and professional connections with clients by deeply understanding their business, offering dependable assistance, and helping them discover growth opportunities.
• Craft clear and concise briefing documents to ensure project stakeholders understand project objectives.
• Creation of a detailed statement of work and budget estimates for projects.
• Development of project schedules to meet client deadlines.
• Examine weekly efficiency reports for discrepancies related to dockets and report them; participate in monthly profitability meetings with the Finance team.
• Interact with client and studio staff regarding client needs; Ongoing and timely communication with internal and external project stakeholders.
• Secure all required client approvals for creative execution.
• Manage and track project costs within budgets and ensure maximum profitability.
• Manage external vendors, ensuring they adhere to budget, timelines and service expectations.
• Effectively manage multiple priorities from one or more projects/tasks.
• Take an active role in building a positive studio culture.

Qualifications

• A minimum of 5 years experience in a client services/account management role within a small to medium-sized agency.
• Client-facing experience with excellent communication skills.
• A solid understanding of integrated media (print, digital, broadcast, experiential) and experience managing clients and projects in the Branding and Design space.
• A strong strategic thinker with exceptional problem-solving skills.
• High emotional intelligence combined with strong people and service-based skills.
• Superior organizational and time management skills with a strong attention to detail.
• Proficient in active listening, effective communication (both verbal and written) and a strong client-service orientation.
• Pride in workmanship: Do all things to the best of your ability.
• A self-starter with a proven history in managing accounts with multiple projects simultaneously, on time and on budget – some with tight and aggressive deadlines.
• Genuine interest in current trends, brands and design and the marketing world in general.
• Skilled in using Microsoft Office Suite (Word, Excel, PPT) and Google Suite proficiency. Hubspot and Function Point is an asset.

Salary Range

$70K-$75K

How to apply?

To apply for this position, reach out to careers@jacknifedesign.com

About Jacknife

Jacknife is an independently owned, proudly Canadian Branding & Design agency with boutique appeal and global reach. We are the Makers of the unMadeTM– a diverse
team of creative problem solvers built to meet the challenges of modern business. By using this simple formula, Good Work + Good People, we are able to deliver
our company’s successful mission of building business value through the power of creativity. Our team of talented individuals is truly interdisciplinary—consisting of strategists, designers, project managers, and creators from many creative fields, each bringing refreshingly unique perspectives to every project—because diversity makes life more interesting. And with interesting work comes interesting people with interesting problems to solve. What we’re not that interested in is the middle ground. Because innovation rarely comes from there, interesting enough. Together, we’re committed to creating innovative, dynamic, and progressive creative solutions that make organizations successful. Creativity is not something we do for a living; it’s something we live doing.